I'm so sorry that you had an issue with your order. I want to make it right.
Please let me know which of these options you like best:
1. I give you 50% of your money back and you see if you can do the same with your unhappy customer. This way, they get a great deal on an otherwise quality product.
2. I give you 100% of your money back and you promise to give the product away to someone may not have been able to afford it.
Please EMAIL ME which option is best for you, along with a picture of the problem you encountered. I'll PayPal you either 50% or 100% of what you paid for the item, via your specified PayPal email address. Okay? If not, please tell me what's on your mind.
I hope this helps! I'm very sorry for the inconvenience!